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Refund policy

BOTE® 30-Day Return Policy

BOTE® makes every effort to produce boards to the highest quality and standards in the industry.

However, if you’re looking to return your online order, we're here to help! We offer returns within 30 days of purchase. You can return your product for a refund back to the original payment method, less a 20% return fee.

Please note the following exceptions to our return and refund policy:

  • Returned items must be in like-new condition with no visible signs of wear and be returned with all originally included accessories and parts.
  • All products are inspected upon arrival back to our distribution center. If the product is found to be in poor condition, or if any items are missing, this may be reflected in the refund
  • Customer is responsible for the return shipping. We are not able to provide return labels.
  • Click here to see other frequently asked questions regarding returns

To initiate a return, please complete the following steps:

  1. Within 30 days of your order, please fill our 30-Day Returns Form here with all necessary information and applicable images to confirm the product is in like-new condition.
  2. You will receive a ticket number via email regarding your return automatically
  3. A BOTE® Customer Service Specialist will be in contact with you regarding your return through the ticket within 1 to 2 business days with any follow-up questions or to provide the return address.
    • The customer is responsible for any shipping costs back to BOTE®. Please keep a record of your return tracking.
  4. Send all items back to us including all originally included accessories/parts along with the return form. Failure to provide the return form can lead to delays in the return processing.
  5. Once the items arrive back to our Distribution Center, our Returns Team will inspect and receive in the product and will notify the BOTE® Customer Service Specialists of any discrepancies.
  6. Once the applicable refund will be processed after inspection and a confirmation will be emailed.
  7. Once the refund has been issued on our end, it may take a few business days to reflect in your account depending on your bank.