SHIPPING & FREIGHT
SHIPPING COSTS (SOLID NON-INFLATABLE BOARDS AND ROVER AERO)
As a service to our customers, BOTE offers subsidized freight shipping. Any accessories ordered with a solid board order will be shipped freight with the board(s) with no additional charge.
Rates are subject to change without notice. The latest rate will always be available when checking out with a solid board order.
FREIGHT SHIPPING POLICY (APPLIES TO SOLID NON-INFLATABLE BOARD ORDERS)
Shipping Time: All in-stock items have a processing time of 3 business days*, actual delivery transit will depend on location and shipping method chosen at checkout.
Freight Deliveries: Please double-check the shipping contact information provided to ensure that the email address and phone number are accurate. If the freight company is unable to reach you or you are unavailable to receive delivery you may incur additional storage charges. If you have a concern about delivery availability, please call us 1300 894 978 upon placing your order to coordinate a different shipping time.
Receiving Freight Deliveries: Customer must inspect entire order prior to signing for the delivery. The driver should wait for the Customer to confirm the condition of the product before leaving the delivery location. A damaged box does not always indicate damage to the products, and an undamaged box does not always indicate undamaged products. Customer requirements will be further outlined in the order confirmation email, as well as the email notification indicating that the order has shipped. Please call 1300 894 978 with further questions on this process. Proper documentation is required to receive compensation for damages or replacement product.
Freight Damage: Bote Australia is not liable to replace the products or file a claim on your behalf if you or person receiving shipment fails to inspect packaging and products for damage or document damages properly prior to signing for or approving the shipment.
Freight Charges: Each freight shipment is individually quoted to minimize costs to our customers.
PO BOX SHIPPING
We are unable to ship to PO Boxes.