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BOTE® makes every effort to produce boards to the highest quality and standards in the industry. However, if you’re looking to return your online order, we're here to help! We offer returns within 30 days of purchase. You can return your product for a refund back to the original payment method, less a 20% return fee.
Please note the following exceptions to our return and refund policy:
To initiate a return, please complete the following steps:
If your question is not answered below, please feel free to contact us!
Are there costs to return?
The customer is responsible for any return shipping costs.
Additionally, there is a 20% restocking fee that applies to all 30-Day Returns.
I had an issue with my product, how do I know if it is eligible for a warranty?
Please visit our warranty policy to see what is eligible!
Returned items that come back in poor condition
If your return item arrives back to us and is found to be missing any originally included items, this may be deducted from your return fee total. If your item arrives back and is found to be in poor condition or have any damage caused by use and wear, BOTE® reserves the right to either ship back to the customer or reflect this in the final refund.
I purchased online, but would like to return to a store
We do not currently have any BOTE® Retail stores in Australia.
Can I exchange an item instead of return?
BOTE® does not currently offer exchanges for online orders. As long as you are within the return policy timeframe, you are able to return for a refund and repurchase a different item. A 20% restocking fee will still be deducted from your original return.
I no longer have the original box to ship back in, where can I get one?
If you no longer have the original box your product was shipped in, boxes can be purchased from most any home improvement stores. Shipping dimensions for each product can be found on each of their perspective product pages.